Acoustic Camera UK Ltd — Customer Privacy Notice

This privacy notice explains what to expect us to do with your personal information.

Contact Details

  • Post: 47 Guphill Avenue, Coventry, West Midlands, CV5 8BA, United Kingdom
  • Telephone: 0044 2476 982424
  • Email: books@soundcam.uk

What Information We Collect, Use, and Why

We collect your personal details directly from you (for example, if you fill out an online form or let us scan your event badge at an exhibition).

1. Providing Goods and Services

  • What we collect: Names, contact details, shipping addresses, and purchase/account history.
  • Why we use it: To manage, fulfill, and deliver your orders.
  • Lawful bases: Contract (to fulfill your order) and Consent.

2. Managing Customer Accounts and Guarantees

  • What we collect: Names, contact details, billing/shipping addresses, and purchase history.
  • Why we use it: To maintain your account profile and administer active product warranties.
  • Lawful bases: Contract and Consent.

3. Updates and Marketing

  • What we collect: Names and direct contact details.
  • Why we use it: To send you important product/service updates or promotional offers.
  • Lawful bases: Contract and Consent.

How Long We Keep Your Information

  • Standard Retention: We keep your contact details for up to 2 years after you give your consent, and for an additional 2 years if you actively renew it.
  • Opt-out/Erasure: If you choose to withdraw your consent, we will completely delete your information from all of our internal records within 5 days.
  • Exceptions: We only keep data past this point if we are legally obligated to hold onto it for company financial or accounting purposes.

Your Data Protection Rights

Under UK GDPR law, you have specific rights regarding your personal information. We must respond to any request you make without delay and within a maximum timeline of one month.

  • Right of Access: You can ask us for copies of the data we hold on you and where we got it.
  • Right to Rectification: You can ask us to update or fix any information you think is wrong or incomplete.
  • Right to Erasure: You can ask us to permanently delete your data from our systems.
  • Right to Restrict or Object: You can ask us to temporarily limit how we use your data, or object to us using it entirely.
  • Right to Data Portability: You can ask us to securely transfer your data to another business or hand it directly back to you.
  • Right to Withdraw Consent: You have the right to change your mind and cancel your data permission at any time.

To make a data rights request, please contact us using the email or phone number listed above.

How to Complain

If you have a concern about how we use your information, please get in touch with us directly so we can resolve the issue:

  • Email: books@soundcam.uk
  • Phone: 02476982424
  • Address: 47 Guphill Avenue, Coventry, CV5 8BA

If you are still unhappy with our response, you have a legal right to log an official complaint with the Information Commissioner’s Office (ICO):

  • Post Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Helpline Number: 0303 123 1113
  • Website: www.ico.org.uk/make-a-complaint